Cancellation policy

Unable to attend?

We understand that life takes over from time to time and that you may have to change your schedule date or time.

However, due the the level of demand for appointments a minimum of 48 hours notice is required to cancel or change your appointment. Please let us know as soon as possible by email or text message, as this will allow us to offer this slot to another patient/client who may require immediate Physiotherapy or Massage treatment.

If you fail to attend without prior notification a100% charge will be applied. We will send you a Late Notice/Unpaid Account Invoice but please note that these charges are not covered by your Health Insurance provider. No future appointment can be booked without clearing the cancellation fee.